Senior ICT Service Officer

As Senior ICT Service Officer, you will manage the provision of technical and operational advice and support to ensure ICT services and technologies are delivered effectively.

This is a fixed term, full-time position in the public sector. Ideally starting mid-May 2024, ending February 2026.

You must be living in Darwin (or willing to relocate) to be considered.

About the Role

• Support business objectives and priorities by managing the provision of technical and operational ICT advice and support.
• Develop, review and manage the implementation of policy and procedures pertaining to mobile and other ICT technologies.
• Manage the provision of training and support in the effective utilisation of ICT systems and technologies.
• Act as the advocate in promoting the use of self-service tools to access ICT services.
• Liaise effectively with all levels of staff as well as external service providers and IT specialists.

About You

• Demonstrable ability to manage the provision of technical and operational advice and support to users of ICT software systems.
• Good problem-solving skills, including the ability to think laterally and creatively.
• Good supervisory and service delivery management skills.
• Good collaborative and interpersonal communication skills, including the ability to communicate effectively with management, external service providers and IT specialists.
• Good ability to liaise with clients to identify specific needs and develop an appropriate response.
• High level technical skills in the set up and operation of ICT technologies.
• Good knowledge of systems security, administration and change processes in IT systems.
• Demonstrated knowledge of current and emerging ICT technology trends and practices.
• Relevant Tertiary Qualifications in Business, IT or similar will be highly regarded.